GreenTree Hospitality Group, Inc.
  • Phoenix, AZ, USA
  • Full Time

GreenTree Hospitality Group, Inc. is a leading hotel owner, operator and franchisor with over 2600 hotels worldwide. As the 14th largest hotel brand globally, its GreenTree Inn hotels are trusted by corporate and leisure travelers seeking consistent quality guest rooms and public areas. GreenTree Inn is a growing select-service hotel brand and prides itself on delivering an affordable lodging experience to its guests.

In the performance of their respective tasks and duties GreenTree team members are expected to conform to the following: Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations.

Position Summary:
Organize, confirm, process, and conduct all, room reservations, guest check-ins/check-outs, guest requests, changes, and cancellations for the GreenTree Inn & Suites Phoenix Sky Harbor.

Position Tasks and Responsibilities

  • Maximize room revenue and occupancy levels through suggestive selling techniques.
  • Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
  • Process all guest requests and relay messages.
  • Secure payment; verify and adjust billing.
  • Activate and file room keys.
  • Print contingency lists to have a record of all guests in case of emergency.
  • Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
  • Run and review daily reports/logs.
  • Complete designated cashier and closing reports in the computer system.
  • Accept and record wake-up call requests and deliver to appropriate department.
  • Count bank at beginning and end of shift; secure bank.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
  • Notify Management of any guest reports of theft.

Additional Duties May be Assigned by Management.

Required Qualifications:

  • Minimum of 1 year of customer service experience
  • Comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Being knowledgeable in the use of computer systems such as Microsoft Windows, as well as software such as MS Word, MS Excel, Internet Explorer, and the use of Google Chrome.
  • Effectively present information in a one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to communicate professionally with guests, associates, supervisors, and other as required for operation of the property and completion of your tasks.
  • Requires problem solving and initiation of less clearly defined job activities.
  • Makes relatively complex decisions regarding resolution of customer complaints. Decisions are made within broad procedural guidelines.
  • Ability to use discretionary judgment to interpret a billing problem and chose a solution satisfactory to all involved.

Preferred Qualifications:

  • A minimum of one year of hospitality experience
  • Experience using hotel PMS systems

Physical Demands: The demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the team member is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; talk or hear, and taste or smell.
  • The team member frequently is required to reach with hands and arms. The team member is occasionally required to sit, climb, or balance; stoop, kneel, crouch, or crawl.
  • Team members must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

GTI Phoenix, LLC is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis ["protected class"] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

GreenTree Hospitality Group, Inc.
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